Your Privacy Matters at Kootenay Maintenance

Information we collect

When you request service, we may receive your name, phone number, email address, vehicle details, appointment notes, and the information you choose to include in a message. We collect only what helps us respond, schedule work, and maintain accurate service records.

How we use it

Kootenay Maintenance uses this information to confirm appointments, answer repair questions, prepare for your visit, provide updates, and keep a history of work completed. We may also use it to improve how the shop handles requests.

You stay in control. We do not use your information for unrelated purposes without telling you first.

Sharing information

We may share relevant details with service providers that help us operate our booking, email, phone, or website systems. They receive only the information needed for their task. We do not sell customer personal information.

Cookies and website activity

Our website may use cookies or similar tools for basic functions, preferences, security, and visit statistics. Your browser can notify you about cookies or restrict them. Some website features may work differently when cookies are disabled.

Keeping information safe

We use reasonable administrative, technical, and physical safeguards to limit unauthorized access, alteration, or loss. No online transmission or storage system can promise absolute security, so please avoid sending sensitive information through a general contact message.

Retention and access

We keep information only as long as it supports service records, business needs, legal requirements, or the resolution of a request. You may ask what personal information we hold about you, request a correction, or ask about its use and retention.

Contact us about privacy

Send a privacy request to [email protected]. Please include enough detail for us to identify the relevant appointment or message. We may need to confirm your identity before releasing or changing information.

Business: Kootenay Maintenance

Address: Highway 17, Delta, British Columbia, V4M 4G9

Phone: +1 (819) 676-7400